The Hon Minister of Education, Arts and Culture, Katrina Hanse-Himarwa today launched the Ministry’s Customer Service Charter in Windhoek.
The Charter is in line with the Ministry’s key objective is to provide accessible, equitable and inclusive quality education thereby purposefully aiming at advancing the development of our citizens in all aspects relevant to national development.
This can be achieved through delivery and accessible of timely and quality customer services, according to the Hon Hanse-Himarwa.
“I consider this Customer Service Charter as a significant milestone as it integrates the functions and inputs from all offices within the Ministry, ensuring that our customers are informed of our operations and services and how to access them. Therefore, this charter serves as a response to the need and cry of our customers and through it we pledge and commit to deliver with speed for the prosperity of all Namibians,” said the Hon Hanse-Himarwa
For Accountability and also easy reference each individual Directorates/Divisions has also developed its functional customer service charter which are printed into leaflet to make it easy for our customer to have a choice based on their functional need.
“Let me assure you that, the Ministerial charter as well as the individual Directorates/ Divisional Charter will be uploaded and posted on the Ministry’s website for widely and easy access, at the same time send few copies to all our 14 Regional Offices,” said the Hon Minister.
In the meantime, the Hon Minister called upon all employees of the Ministry of Education, Arts and Culture to abide by our promise and pledge and be the driver at all level of our functions with the aim of delivering timely and quality services to our customer.
By: Johanna Absalom
Chief Public Relations OfficerOther News Articles